RETURN & REFUND
Return & Exchanges
Before you return a Naksh product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let’s not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
Naksh reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
You can return/exchange in 10 days after date of delivery.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
Please note that only defective items are accepted at our CT centre. All other products must be sent to our office in Pune, India.
Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.
Please ship to the following address:
Jawaharlal Nehru Rd,
Burhani Colony, Phase 1,
Maharashtra 411037 India
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Naksh has erroneously sent you a wrong item / color / size.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via E-Voucher/Credit coupon.
Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.
Refunds will only be done in the following cases:
Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
Genuine quality issues.
Packages lost in transit.
In case Naksh discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
In case Naksh discovers that a wrong item has been shipped to you.
In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.
No refunds will be given in the following cases:
In case of minor design and colour variations. With handloom products there will always be some variation between products.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.